Phone or form: which one to use
Use the phone for anything moving: water on the floor, a tank dripping from the bottom, sewage coming up a tub drain, a gas smell after the shutoff is closed. A message in a form box can sit unread for hours, and none of those jobs should wait that long.
The form fits planned work. Pricing a whole-house repipe after a second slab leak, swapping a 12-year-old tank before it goes, adding a softener or a reverse osmosis faucet, getting a sewer line scoped before you close on a house. Send the details and you’ll get a call back to set up a time.
Send the job details
What helps in the message
A few facts save a back-and-forth later:
- The year the house was built. In the East Valley that tells a plumber whether the water lines are copper under the slab, polybutylene, or PEX, and whether the slab is post-tensioned.
- Where you see the problem. “Warm spot in the hallway near the laundry” points somewhere very different from “water stain on the ceiling under the bathroom.”
- The tank’s age and fuel. The date is on the label on the side of the tank, often hidden in the serial number. Gas or electric changes the job.
- Anything already tried. If a drain was snaked last month and backed up again, say so. It points toward the main line instead of the fixture.
General questions about this website: hello@mesarooterworks.com. For anything leaking, call instead.
